Support
Every support request is read by a person, not a bot. There is no ticket portal and no chatbot in the way — just email us and we will get back to you.
Support email
support@flysoft.vip
Alternate / if your provider blocks the above:
176039212@qq.com
Typical first reply: within two business days.
Bug reports
Something crashes or misbehaves? Send the details below and we will reproduce it.
Report a bug →Lost licence file
Reinstalled Windows or lost the email? Re-send the licence to your inbox using your purchase email and device code.
Recover licence →Billing and refunds
Order questions, receipts, invoices and the 14-day refund — email us from the address used at checkout.
Billing help →Bulk & volume licensing
50 licences or more, OEM and bundling enquiries. Discounts up to 60%.
Request a quote →Feature requests
Missing something? Tell us what you were trying to do — the use case matters more than the feature.
Send feedback →Feature overview
Protocols, SFTP, ZMODEM, session management, HEX monitor and logging — what FlyTerminal does and how it compares.
See all features →How to write a bug report we can actually fix
Most reports bounce back and forth because one of these is missing. Including all six usually gets a fix or a workaround in the first reply.
- FlyTerminal version — Help → About. Also say whether it is the installer or portable build, and 32-bit or 64-bit.
- Windows version — for example Windows 11 23H2 or Windows 10 22H2.
- What you did — the exact steps, in order.
- What you expected to happen.
- What actually happened — include the wording of any error message.
- How to reproduce it — does it happen every time, or only with a particular file? If a specific file is involved, describe its size, encoding and line endings. Please do not attach confidential files; a small sample is enough.
You can send this in the feedback form on the home page, or straight to support@flysoft.vip.
Common questions
Is FlyTerminal free?
Yes — there is a 30-day free trial with every feature enabled, and no sign-up. Licences are one-time purchases ($39 for 1 year, $99 for 5 years) that keep the software registered and include updates for the licence term.
I bought a licence but never received the email.
Check your spam folder first, then use the Lost your license? form in the download section of the homepage to have it re-sent automatically. If it still does not arrive, email support@flysoft.vip with your purchase email address.
I replaced my PC — can I move my licence?
Yes, free of charge. Email us from the address used at checkout with the new machine's device code (Help → Register → Copy Device Code) and we will re-issue it.
Does FlyTerminal send my session data anywhere?
No. There is no telemetry and no background network activity: host names, credentials and session logs stay in your Windows user profile. The only outbound request is the licence check, and only if you register. See the privacy policy for the full detail.
Are macOS and Linux versions available?
Not yet — FlyTerminal is currently Windows 10/11 (64-bit) only.
Before you contact us
A few things solve themselves, and it is worth trying them first:
- Update to the latest version — your issue may already be fixed.
- For serial problems, confirm the port appears in Windows Device Manager and that the baud rate, data bits, parity and stop bits match the device. The built-in HEX monitor shows exactly which bytes are sent and received.
- For SSH or Telnet problems, try the same host with another client. If only FlyTerminal fails, note the server type (Cisco, Huawei, OpenSSH, …) — it matters.
- For garbled output, check the encoding setting (UTF-8 vs GBK / Latin-1) and the terminal type reported to the remote side.
- For ZMODEM transfers, make sure the remote
lrzszpackage is installed.
Still stuck? support@flysoft.vip — we would rather answer an easy question than have you stuck on it.